Due to issues with their current provider, Mohela, the Department of Education will move over a million student loan borrowers to new servicers. The process is underway, and affected borrowers will receive notifications and need to set up new accounts with the new servicers. Automatic payments may need to be re-enrolled to receive discounts. If you encounter problems with your servicer, you can file a complaint with the Federal Student Aid unit.
To fix issues caused by overpayments, the Social Security Administration has announced a new plan. No longer will they take away all of a beneficiary's payment if they don't respond promptly to a notice.
They will no longer require beneficiaries to prove they were not at fault for overpayment, will extend repayment plans to 60 months, and make it easier to request a waiver if someone cannot afford the repayment.
